Services

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We have a solution that fits your needs

The Impact On-Hold system and team. Clean, clear and very professional. Our services include: Telephone on-hold programs, Telephone automated attendant programming, Voice-over services for commercials, marketing and training productions.

The Impact On-Hold team is made up of seasoned Professionals who’ve been serving clients across the US and Canada since 1995.

Our work begins with capable, creative writers. People with imagination who know exactly how to create scripts that inform, entertain and say the things you really want your customers, clients or patients to know. Smart scripts written for the ear and the mind.

On-Hold Messaging

In our studio, experienced sound engineers working with the very best digital recording equipment, mix the voices of narrators with great music from our licensed library to produce your program. And our narrators, they’re all major market broadcasters, and when they record they do a whole lot more than just read words. They really talk to you.

Why do I need On-Hold Messaging?

It’s a fact!  Impact On-Hold helps a small business make a bigger impression and lets a big business seem warmer, less impersonal.

What we’re saying is this: Any size company can profit from IOH programs used to promote their products and services.

Compare the “cost” of the Impact On-Hold system to traditional advertising media…print, television or radio.  We have no doubt you’ll find our system delivers better results for less money.

An AT&T study says that 7 out of 10 business callers are placed on-hold.  85% on on-hold callers will wait if there is a message on-hold.  But, if there is no message 88% will hang up.  And among those who do hang up 34% will not call back.  The same study reports that almost 90% of business callers prefer on-hold messages to other options.  Up to 20% of callers made a purchase after hearing an offer while on-hold.

Think of your callers on-hold as your audience.  An audience you always want to please.  And then remember they are excellent prospects for new and repeat business. 

Benefits From Impact On-Hold:
Skilled writers who will work with you to create the right on-hold scripts.

Licensed Music:
Our large music library is updated with new selections regularly.  Selections include classical, jazz, easy Listening, rock and roll, and a whole lot more.  And all licensing and music publisher fees are paid by us.

Improved Image:
Reduces the number of hang-ups and produces more sales. 

Digital Playback Equipment:
The impact On-Hold system includes our digital playback units which are easily installed, simple to operate, maintenance-free and compatible with almost any business telephone systems.

Other Services

Automated Attendant Programming

We all know from sometimes frustrating experience that calls to many businesses are answered by poorly programmed automated attendants. And the first introduction many callers to those business’ get is a less than professional recorded voice that drones on, eats up your time and upsets your day.

First impressions are important, so you don’t want to neglect your automated attendant system. The recorded voice and message should be efficient and pleasant. A good reflection on your business.

Impact On-Hold can provide you with Automated Attendant services that you will be proud of and your callers will appreciate.

Professional Voice-Overs

Do you have a commercial, marketing or sales script that needs just the right voice? Impact On-Hold has the experienced talent you’re looking for. We’ll make your project sound just as great as it reads.